PDF Download The 8 Characteristics of the Awesome Adjuster, by Carl Van
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The 8 Characteristics of the Awesome Adjuster, by Carl Van
PDF Download The 8 Characteristics of the Awesome Adjuster, by Carl Van
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About the Author
Carl Van, President & CEO of International Insurance Institute, Inc., graduated from California State University, Sacramento where he received his bachelor’s degree in Insurance. He has been in the insurance claims industry since 1980 and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager, Division Claims Manager and Regional Manager over Claims, Loss Control and Premium Audit. Mr. Van has set up 5 in-house claims training programs for various insurance companies throughout the United States, and has written over 70 articles for Claims magazine, Claims Education Magazine, Claims Advisor, Claims People magazine, The Subrogator, The National Underwriter, and California Insurance Journal. He is the author of over 75 technical and soft skill workshops being taught throughout the U.S., Canada, and the U.K. Mr. Van is the Dean of the School of Claims Performance, and has served as both board member and Regional Vice President of the Society of Insurance Trainers and Educators. He is owner and publisher of Claims Education Magazine, and board president of both the Claims Education Conference and the International Claims Executive Academy. Mr. Van is creator, presenter and producer of all claims training videos at Claims Education On Line, which include Time Management, Customer Service, Negotiations and Critical Thinking, all specific to claims professionals. He owner and publisher of Claims Professional Books On Line, and is the author of the highly acclaimed book The 8 Characteristics of the Awesome Adjuster, which has sold internationally throughout the United States, Canada, Newfoundland, Guam, Singapore, France, Australia, England, Chile, Ireland, and 15 other countries. Other books by Carl Van include Gaining Cooperation, The Claims Cookbook, and Attitude, Ability and the 80/20 Rule. He has been a keynote speaker at some of the most prestigious claims conferences in the U.S. and Canada. Other credits include being an arbitrator, a TASA certified expert witness for insurance Bad Faith suits, as well as a national auditor for a federal regulatory agency. www.InsuranceInstitute.com www.ClaimsEducationConference.com www.CarlVan.org www.ClaimsEducationMagazine.com www.Facebook.com/Carlvanspeaker www.ClaimsEducationOnLine.com www.Twitter.com/carlvanspeaker www.ClaimsProfessionalBooks.com www.Linkedin.com (Carl Van – Awesome Adjuster group) www.ClaimsSkillsAcademy.com www.ClaimsExecutiveAcademy.com
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Product details
Paperback: 176 pages
Publisher: CreateSpace Independent Publishing Platform (April 5, 2011)
Language: English
ISBN-10: 1460952774
ISBN-13: 978-1460952771
Product Dimensions:
6 x 0.4 x 9 inches
Shipping Weight: 11.4 ounces (View shipping rates and policies)
Average Customer Review:
4.4 out of 5 stars
32 customer reviews
Amazon Best Sellers Rank:
#956,229 in Books (See Top 100 in Books)
Carl was an adjuster for a period of time before he started instructing and being a keynote speaker at claims conferences. Even though I haven't met him, I feel I have met him by reading the book. It is written in a conversational style and therefore more personal. Only someone in the adjusting industry could give the examples he did and how to apply psychology to both yourself, team mates, and clients. He has a couple other books out now and I'm sure they are written just as informative.
I just started in the auto claims adjuster field, and one of my trainers recommended this book. She let me borrow it, and after a week, I decided to purchase my own copy. This is one of those books that you can read from cover to cover, or pick and choose a chapter to refresh yourself on. I would definitely recommend this book to those starting out in the claims field, and as a refresher for the experience claims professional.
This book really can be used for any customer service based business. Carl Van puts everything in perspective. For instance, in order to do your job well, its not enough just to go through the motions. The work ethic most customer service related businesses seem to display are lackadaisical at best. Mr. Van says shun that attitude, give more than you receive and treat your customers with dignity and respect. This may not be a fresh read for some, but for more it was a motivator.
much needed for work
More managers need to read this book!
Although I am not in the insurance business, I read this book and immediately connected the traits of an awesome adjuster with my job teaching elementary and middle school children. I took several of the examples from the book to our professional development meetings at my school. The knowledge and ideas presented made a big impact and teachers were able to see the reasons why they felt overworked and always in friction with parents or administration. The students appreciated the change in attitudes and were eager to work harder. Carl Van writes with much humor and I felt as though I was in a living room while we talked around a coffee table for an evening. Great information, some "suppose you did..." samples, laughing at yourself for doing just what he said to avoid, and getting that feeling that you really want to make improvements...made this book invaluable and fun to read! I believe his book is for everyone who deals with other people in some capacity. Everyone could use practice making their "people skills" work for them instead of against them.
Item arrived timely and as described.
This is a must read for adjusters. We sometimes forget how important our job is and how we are able to help people at their most difficult time.
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